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For support with Scan to Pay services, please use the options available here.
SDK/API integration
Request help integrating Scan to Pay SDKs or APIs, including authentication, provisioning, testing, webhooks, or technical errors.
Provide the SDK or API name and version, endpoint or operation, environment, expected and actual behaviour, timestamp and timezone, request or correlation ID, and sanitised logs if available. Do not include API keys, client secrets, access tokens, credentials, customer or cardholder data, or full card details.
Required fields are marked with an asterisk*
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Do not enter full card numbers, CVVs, PINs, passwords, OTPs, recovery phrases, or security answers.</p>","callToAction":"Fraud/security","introHtml":"<p>Report suspected fraud, unauthorised activity, account compromise, or another security concern.</p>","icon":13462,"iconUrl":"https://eftcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13462","groups":[1074],"key":""},{"id":"1318","name":"General enquiry","descriptionHtml":"<p>Use this form when none of the specific request types fits. For payment or refund, voucher, bill payment, card or wallet, merchant onboarding, fraud or security, partner or bank incidents, SDK or API integration, or reporting and data requests, choose the matching form instead. Provide enough context to route your enquiry. Do not include passwords, PINs, OTPs, full card numbers, CVVs, API keys, access tokens, or other secrets.</p>","callToAction":"General enquiry","introHtml":"<p>Ask a general question about Scan to Pay products, services, accounts, or support when no other request type applies.</p>","icon":13466,"iconUrl":"https://eftcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13466","groups":[1074],"key":""},{"id":"3262","name":"Merchant onboarding","descriptionHtml":"<p>Provide the legal or trading name, operating country, branch or location, expected payment channels, and the onboarding help required. 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Do not enter the voucher PIN, OTPs, passwords, full card numbers, CVVs, or other secrets.</p>","callToAction":"Voucher issue","introHtml":"<p>Report a problem buying, receiving, sharing, redeeming, or using a Scan to Pay voucher.</p>","icon":13458,"iconUrl":"https://eftcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13458","groups":[1074],"key":""},{"id":"3092","name":"Disputes","descriptionHtml":"","callToAction":"Disputes","introHtml":"<p>Request received from disputes@scantopay.io</p>","icon":10933,"iconUrl":"https://eftcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10933","groups":[],"key":""},{"id":"3126","name":"Escalations","descriptionHtml":"","callToAction":"Escalations","introHtml":"<p>Request received from escalations@scantopay.io</p>","icon":10942,"iconUrl":"https://eftcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10942","groups":[],"key":""},{"id":"1320","name":"Production Support","descriptionHtml":"","callToAction":"Production Support","introHtml":"<p>Request received from your email support channel.</p>","icon":10926,"iconUrl":"https://eftcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[],"key":""},{"id":"3093","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Request received from support@scantopay.io</p>","icon":10926,"iconUrl":"https://eftcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[],"key":""},{"id":"3091","name":"Testing","descriptionHtml":"","callToAction":"Testing","introHtml":"<p>Request received from testing@scantopay.io</p>","icon":12226,"iconUrl":"https://eftcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12226","groups":[],"key":""}],"reqGroups":[{"id":1074,"name":"Common Requests"}],"orderMapping":{"1074":[3266,3258,3261,3263,3260,3264,3262,3265,3259,1318]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1032,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"STPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MDFkNmIzNi1jMzk2LTRjYzYtYTg1Ni0xMmM5YTA5MWU0N2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE2NzI2MTgwNjAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4OTYxNzA4MCwibmJmIjoxNzg5NjE1ODgwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.qI6WqBTIdrySqJu9ra5w1bgEXDZsKF6j09_5xI3UYGo","targetCollection":"upload-user-collection--1672618060","endpointUrl":"https://api.media.atlassian.com","clientId":"401d6b36-c396-4cc6-a856-12c9a091e47d","tokenDurationInMins":20}},"reqCreate":{"id":3265,"projectId":12211,"issueType":{"id":"10506","name":"Customer Service Request"},"form":{"name":"SDK/API integration","descriptionHtml":"<p>Provide the SDK or API name and version, endpoint or operation, environment, expected and actual behaviour, timestamp and timezone, request or correlation ID, and sanitised logs if available. 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