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For support with Scan to Pay services, please use the options available here.
General enquiry
Ask a general question about Scan to Pay products, services, accounts, or support when no other request type applies.
Use this form when none of the specific request types fits. For payment or refund, voucher, bill payment, card or wallet, merchant onboarding, fraud or security, partner or bank incidents, SDK or API integration, or reporting and data requests, choose the matching form instead. Provide enough context to route your enquiry. Do not include passwords, PINs, OTPs, full card numbers, CVVs, API keys, access tokens, or other secrets.
Required fields are marked with an asterisk*
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Do not enter the voucher PIN, OTPs, passwords, full card numbers, CVVs, or other secrets.</p>","callToAction":"Voucher issue","introHtml":"<p>Report a problem buying, receiving, sharing, redeeming, or using a Scan to Pay voucher.</p>","icon":13458,"iconUrl":"https://eftcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13458","groups":[1074],"key":""},{"id":"3092","name":"Disputes","descriptionHtml":"","callToAction":"Disputes","introHtml":"<p>Request received from disputes@scantopay.io</p>","icon":10933,"iconUrl":"https://eftcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10933","groups":[],"key":""},{"id":"3126","name":"Escalations","descriptionHtml":"","callToAction":"Escalations","introHtml":"<p>Request received from escalations@scantopay.io</p>","icon":10942,"iconUrl":"https://eftcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10942","groups":[],"key":""},{"id":"1320","name":"Production Support","descriptionHtml":"","callToAction":"Production Support","introHtml":"<p>Request received from your email support channel.</p>","icon":10926,"iconUrl":"https://eftcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[],"key":""},{"id":"3093","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Request received from support@scantopay.io</p>","icon":10926,"iconUrl":"https://eftcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[],"key":""},{"id":"3091","name":"Testing","descriptionHtml":"","callToAction":"Testing","introHtml":"<p>Request received from testing@scantopay.io</p>","icon":12226,"iconUrl":"https://eftcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12226","groups":[],"key":""}],"reqGroups":[{"id":1074,"name":"Common Requests"}],"orderMapping":{"1074":[3266,3258,3261,3263,3260,3264,3262,3265,3259,1318]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1032,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"STPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MDFkNmIzNi1jMzk2LTRjYzYtYTg1Ni0xMmM5YTA5MWU0N2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEzNjU2MDEwOTEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4OTYxNzQ2NSwibmJmIjoxNzg5NjE2MjY1LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.B2i8rZUDUsFCRvmqVh2bRAiIN36Rp6ddl6J_Y4nsttA","targetCollection":"upload-user-collection--1365601091","endpointUrl":"https://api.media.atlassian.com","clientId":"401d6b36-c396-4cc6-a856-12c9a091e47d","tokenDurationInMins":20}},"reqCreate":{"id":1318,"projectId":12211,"issueType":{"id":"10506","name":"Customer Service Request"},"form":{"name":"General enquiry","descriptionHtml":"<p>Use this form when none of the specific request types fits. 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