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EFTCorp Internal Help Centre
  1. EFTCorp Internal Help Centre
  2. Scan To Pay Support

Scan To Pay Support

For support with Scan to Pay services, please use the options available here.

  • Reporting/data request

    Request a report, data extract, reconciliation file, dashboard update, or analytics support.

  • Payment or refund issue

    Report a problem with a payment, refund, reversal, duplicate charge, declined transaction, or missing payment confirmation.

  • Card or wallet

    Report a problem adding or using a payment card or wallet, including registration, verification, access, or wallet errors.

  • Fraud/security

    Report suspected fraud, unauthorised activity, account compromise, or another security concern.

  • Bill payment

    Report a problem paying a bill, finding a biller, or receiving confirmation for a bill payment.

  • Partner or bank incident

    Report an outage or operational incident involving a bank, payment partner, PSP, acquirer, bill aggregator, or other external provider.

  • Merchant onboarding

    Request onboarding for a new merchant or assistance completing merchant setup.

  • SDK/API integration

    Request help integrating Scan to Pay SDKs or APIs, including authentication, provisioning, testing, webhooks, or technical errors.

  • Voucher issue

    Report a problem buying, receiving, sharing, redeeming, or using a Scan to Pay voucher.

  • General enquiry

    Ask a general question about Scan to Pay products, services, accounts, or support when no other request type applies.

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